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MIRAFLORES
RECEIVES SPECIAL AWARDS
Mr. Ole Sigurdsson
Miraflores Vacation Club
Ctra. Cádiz km 199
29649 Mijas Costa
Málaga, Spain
Dear Ole
I am delighted to inform you that Miraflores Vacation Club has received
the coveted Interval International Five Star award for 2001.
Interval´s board of Directors created
the Five Star Award to recognize that elite group of resorts offering
owners and guests the highest level of quality. The award criteria
encompass all aspects of the resort vacation experience: appearance
of the physical facilities, services provided to owners and guests,
on-site amenities, and desirability of the destination area surrounding
the resort.
I am also delighted to inform you that you
have also earned the 2001 Interval International Superior Service
Award.
Resorts that receive the Superior Service Award have demonstrated
the highest commitment to servicing their owners and guests, as
reported by the owners and guests themselves. Those who stayed with
you during 2000 received evaluation forms covering all aspects of
their stay, from which we compile the resort´s Customer Satisfaction
Index (CSI). Your resort´s high CSI scores in hospitality
and guest services have earned it this Superior Service Award.
Please display your Awards proudly where all
who pass through your doors can appreciate the extent of your achievement.
Sincerely
Craig M. Nash
Chairman & Chief Executive Officer Interval International
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